10 Best Programs and Apps for Customer Management
According to the study, the size of the global customer relationship management market was estimated at USD 58.82 billion in 2022. It is expected to grow by 13.9% between 2023 and 2030. And there is a reason for this: every company today needs some kind of customer management software. It’s no exaggeration to say that […]
How to Build Trust with Customers: 7 Best Practices
Trust does not come overnight. It takes time and effort to build reliable, trustworthy relationships, whether with friends, teammates, or clients. However, trust is essential to any relationship. In a business context, it is extremely important to create an open, friendly and transparent work environment where all participants feel confident and can rely on each […]
10 Customer Communication Tools Useful for Your Business
Communication tools are essential to the quality of our lives, as we use them every day. Today, they are not just for ordinary people. Communication tools are also needed to communicate with customers to help companies improve the quality of the services they provide, assist customer support teams, collect customer feedback, and develop better relationships. […]
Best Practices of Communication with Clients: A Guide for the Consultant
Strong communication skills are one of the most important characteristics for professionals in any field. Especially in consulting, transparent and effective client interaction is critical to success. The consultant must be able to express ideas clearly and concisely, practice active listening, show empathy, and have the ability to adapt messages to a diverse audience. As […]
What is the Client Portal? Benefits, Features and Why You Need It
The question “what is a customer portal?” has become a constant in the modern information-oriented world. We are sure that you are reading this article because you have the same questions. How many times have you gone through online messages from customers trying to understand customer feedback and requests? If you own a large enterprise, […]
Top 15 Advantages of the Knowledge Base: Efficient and High-Quality Customer Service
Top 15 Advantages of the Knowledge Base: Efficient and High-Quality Customer Service Today’s business environment is changing so rapidly that knowledge management has become a critical aspect of success for both organizations and society as a whole. Those companies that effectively collect, store, and share information tend to have a competitive advantage over their rivals […]
Customer Self-Service: How to Improve the Experience and Reduce Costs
Customer self-service is gradually taking center stage in the customer service planning of many companies. When a business successfully implements it, customers have fewer hurdles to jump through to resolve issues without waiting for a response from the customer service team. Do you understand what is important for the growth of your business? Your customers. […]